IT Support

TECHNICAL SUPPORT: MONDAY – FRIDAY, 7 AM – 5 PM

Please submit TrackIt tickets to get your requests into the IT work queues.

• Include relevant details and attach examples and screenshots where possible.
• TrackIt Login

Download instructions for submitting a Track-IT

 

Client Websites and Programs

For all POD, DirectConnect, and Crystal Reports support please contact the IT Services team.

• DirectConnect Support internal phone extension x5551
• External phone number: 763-592-0551
• DirectConnectSupport@alwaysenpointe.com

 

General IT Support

For assistance for computer, network, FTP, PrintStream, systems, logins, phones, hardware or software, please contact IT Support using the phone and email below.

• IT Support’s internal phone extension x5911
• External phone number: 763-592-0591
• ITSupport@alwaysenpointe.com

After-Hours IT Emergencies for Production or Facility Emergencies

 

If you do not reach a live person with the following numbers, proceed to call individuals on the list below until you reach someone.

Please leave voicemail messages with each.

1.  IT Support On-Call  763-592-0591
2.  Dave Socha 763-670-6763
3.  Jake Rudolph  715-817-3338